Privacy Policy

Maitland EV Charger Experts respects your privacy and is committed to protecting your personal information. This policy explains what personal information we collect, how we collect it, why we collect it, and how we store, use, and disclose it. This policy applies to all personal information collected through maitlandevchargerexperts.com.au, by phone, by email, and in the course of quoting and carrying out electrical and EV charger installation work. This policy was last updated on 21 July 2026.

What Personal Information We Collect

We may collect your name, phone number, email address, home or business address, and details about your property relevant to a quote or installation, such as switchboard type or existing electrical setup. If you contact us through the website, by phone, or by email, we collect whatever information you choose to provide in that enquiry. We do not collect sensitive information, such as health or financial account details, unless you provide it to us directly and it is necessary to complete a job.

How We Collect Your Personal Information

We collect personal information directly from you when you submit a contact or quote form on our website, call or email us, or speak with one of our electricians during a site visit or job. Our website also collects limited technical information automatically through analytics tools, covered in the Cookies and Website Analytics section below.

Why We Collect, Hold, and Use Your Personal Information

We collect and use your personal information to respond to enquiries, provide quotes, schedule and carry out installation work, issue invoices and compliance certificates, and communicate with you about a job in progress. We do not use your personal information for any purpose beyond what is reasonably needed to provide our services and support our ongoing relationship with you as a customer.

Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose personal information to trusted third parties where necessary to carry out our services, including electrical wholesalers and charger suppliers, subcontractors engaged to assist on a job, accounting or invoicing software providers, and government or regulatory bodies where required for compliance certification or rebate applications. Any third party we share information with is only given what is necessary to carry out their part of the work.

Cookies and Website Analytics

Our website uses cookies and similar tracking technologies, including Google Analytics and Google Ads, to understand how visitors use our site and to measure the performance of our advertising. These tools may collect information such as your IP address, browser type, pages visited, and how you arrived at our site. This information is generally not personally identifiable. You can disable cookies through your browser settings, though some parts of the website may not work as intended if you do.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes storing information in password-protected systems and limiting access to staff who need it to do their job. No method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Access to and Correction of Your Personal Information

You can ask us for access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. To make a request, contact us using the details in the Contact Us section below. We will respond within a reasonable timeframe and may need to verify your identity before releasing or changing any information.

Overseas Disclosure

Some of the tools we use to run our website and business, including Google Analytics, Google Ads, and cloud hosting providers, may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure these providers handle personal information in a manner consistent with the Australian Privacy Principles.

Making a Complaint

If you believe we have mishandled your personal information, contact us using the details below, and we will investigate the matter. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available at maitlandevchargerexperts.com.au/privacy-policy, and the date at the top of this page shows when it was last updated.

Contact Us

If you have any questions about this policy or how we handle your personal information, contact us at 0400 167 468 or hello@maitlandevchargerexperts.com.au.